Pawsability Terms and Conditions

This agreement sets out the terms and conditions of your use of the Pawsability website. Pawsability is committed to helping you. Please send any suggestions or comments about this site to gmtprojects. Please also see our disclaimer.

Regarding the pet shop -

We aim to post your order today, and most of the time we do manage to achieve that. Occasionally, we're out all day working with training or behaviour clients, and simply can't get to the post office, and occassionally, we get our stock control slightly wrong - please do forgive us - we try our best. We use Royal Mail 1st class post options, so your package should be with your very quickly.

You will receive an email from Paypal, (our shopping cart provider), and also from us to confirm that we have received your order and the dispatch information. If you do not receive and email within the day (and there is no out of office notice at the top of the page), then please email us. As you know emails do go astray some times.

So, please specifically check your emails - you will be notified by email as soon as your order has been processed, and this will include information regarding expected shipment. This is not an automatically generated email.

On the odd occassion, Paypal cannot verify your address details. This is usually because you've moved recently, or mistyped your address for instance. In this case, we will send you and email asking you to confirm your details, simply to ensure that we are sending the package to the correct address.

We aim to stock only the best quality goods. Most have been tried and tested by our own dogs or those of clients, or colleagues, and we hope therefore that you are always entirely satisfied with your product. If for any reason, you are unhappy, please return the goods, with their original, undamaged packaging, and we will refund the cost of the goods once the item is received. Please do let us know that you are returning the item.

If you are at all worried or concerned about returning your product, or are un-satisfied in any way with the product, please do contact us and we will be happy to discuss the matter with you.

Please note that we are only able to consider a refund if you have contacted us and returned the goods within 7 days of receipt. Cost of postage of returned goods will be borne by the buyer. Wrong orders or faulty goods in stock will be replaced as soon as possible.

UK: We normally use Royal Mail first class post. Usually this takes 1-2 working days to arrive with you after we have posted your order, which we will try to do within a day. Once goods are posted by us, any delays will be outwith our control. The current rate for first class post is £2.50 for orders up to £40, and £3.50 for orders up to £75.00. Above £75.00 postage is free.

Sometimes we are able to absorb the cost of shipping bulky items or shipping items outside the UK. It really depends on the weight. For light weight items like Tick Twisters, there is usually no additional charge. We will calculate this once we receive your order and may send a further invoice requesting a further payment. As a guide, small packets within the EU are usually ok, but shipments to the US, for instance usually carry an additional cost from £2.65 - £10. Sorry, but we can no longer absorb this cost. We are ofcourse, perfectly happy to refund your order if the additional shipping cost is unaccecptable. Apologies again too for not having this measure implemented within the system.

CURRENCY: All prices are shown in GB Pounds and include VAT (at a rate of 17.5%).

DELIVERY INFORMATION : Pawsability will try to dispatch your order within 1 working days for all in-stock items. We will let you know as soon as possible if the item is out of stock. Pawsability cannot accept any responsibility for any delays once goods have been posted with the Royal Mail.

DELAYED ORDERS: If your item is not in stock, we will keep you informed about this delay, by email, giving you the option to cancel your order if you would rather not wait. In addition we will email you when your purchase is dispatched.

TAX CHARGES: All orders include VAT (at a rate of 17.5%).

CREDIT/ DEBIT CARD SECURITY: Your order is completely and securely processed by Paypal. No credit/debit card numbers are stored by Pawsability. We are also in the process of adding Google Checkout payment options. If you would like to pay my this method and the page has not yet been updated, please contact us.

GUARANTEE: Guarantees are based on the manufacturers guarantee.

CONTACT: If you need to reach us, please e-mail the Sales Team, or call us on 01738 812319 or write to us at the address below.

Pawsability will not disclose buyers information to any third parties. Paypal keeps track of your shopping cart once you have selected an item and to store delivery addresses. Google Checkout also provides security for your payments.

PERSONAL DETAILS: Any information, electronic or otherwise, will only be used to send details about our products and services. If you don't wish to receive any information, please email us.

CONTACT : Anna Patfield, Pawsability, Lynacre, Forgandenny, Perthshire. PH2 9EX.

Thank you for choosing Pawsability.

June 2008